NEA launches mobile app, web portal, hotline service
KATHMANDU, JUNE 7
Nepal Electricity Authority (NEA) right this moment launched a cell utility named NEA, hotline service and an online portal, permitting clients to learn their electrical energy metres put in of their houses. After studying their metres, the purchasers can clear their payments by means of varied on-line fee companies out there available in the market.
The energy utility launched the brand new utility and different companies amidst the coronavirus worry and the nationwide lockdown which have prevented NEA metre readers from visiting clients’ homes.
Kul Man Ghising, managing director at NEA, mentioned they’ve launched a toll free hotline: 1150, cell app and internet portal to offer straightforward service for customers.
Customers now will have the ability to obtain the cell app by means of NEA web site until the following 24 hour and after that they’ll have the ability to obtain it from Google Play Store, mentioned Ghising, including, “The app is barely be out there for android customers for now and really quickly we are going to launch iOS model of the app.”
“All clients are requested to pay the tariff on-line by studying the metre themselves and get a reduction on well timed fee,” he mentioned, including, “Before studying the metre, a buyer has to undergo some technical processes on the app.”
To use the app, a buyer must first register his/her particulars. After that, s/he can log in by coming into private cell quantity and password.
According to Ghising, clients have to enter their actual metre quantity on the net meter studying system.
In case of any misuse of metre quantity, motion will probably be taken as per the Distribution Regulations of NEA.
He mentioned the cell app, buyer internet portal and toll free line will probably be out there for all sorts of shoppers. The toll free quantity will probably be out there for 24 hours a day.
The app will present entry to extra actions of the authority together with show of electrical energy tariff, registering complaints, and discovering info on energy provide lower off, purpose for the lower off and estimated time for resumption of energy provide.