DoCSCP penalises 186 firms, seals five during lockdown
KATHMANDU, JUNE 9
Department of Commerce, Supplies and Consumer Protection (DoCSCP) has taken motion in opposition to 186 companies in the course of the lockdown interval.
To facilitate customers in the course of the lockdown, the division had supplied on-line service for registering complaints. Based on these complaints, the division has been monitoring the market.
The division has acquired a complete of 1,070 complaints as of Monday, of which 186 companies have been penalised, whereas 5 have been sealed and their proprietors have been requested to go to the division to furnish their clarification.
Meanwhile, 11 different companies have been known as for a justification assertion.
In latest weeks, a lot of the complaints are associated to web pace and on-line supply companies, stated Rabindra Acharya, director of the division.
“During the preliminary days of the lockdown, a lot of the complaints have been associated to scarcity of liquefied petroleum fuel and meals objects, however now most complaints are concerning gradual web pace and the extreme quantity being charged by on-line supply companies,” he knowledgeable.
According to Acharya, a lot of the on-line supply companies will not be legally registered and a few of them are charging greater than the value talked about within the product label.
“We have discovered some on-line supply companies are making the most of the lockdown to earn a fast buck,” he stated. “We have taken motion in opposition to these service suppliers who’re imagined to be concerned in another enterprise however are offering supply service and dealing as middlemen between prospects and merchants for the time being,” he said.
Meanwhile, others are shopping for merchandise from the wholesale market and promoting them at the next fee to the customers, Acharya stated. “We have taken motion in opposition to these service suppliers who’ve separate companies however are offering on-line companies in the course of the lockdown solely,” he added.
The division has counselled a few of them, whereas it has slapped penalties of as much as Rs 50,000 on others.
According to the division, a complete of Rs 11.6 million has been collected through penalties in the course of the lockdown.
“The on-line platform that we launched has turn into very efficient in compiling complaints and speaking with the customers,” Acharya talked about.
The division had began amassing complaints through numerous on-line platforms from March 25.